At Lixor, we want you to be completely satisfied with your purchase. If for any reason you need to return an item, here’s how to do it:
- Return Window: You have 30 days from the date of delivery to return your items.
- Eligibility for Returns: Items must be unworn, unwashed, and in their original condition with tags attached.
- How to Initiate a Return: Please contact our customer service team to receive a Return Authorization Number (RAN) and detailed instructions.
- Refund Process: Once we receive your returned items, we will process your refund within 5-7 business days. Please note that the original shipping fees are non-refundable.
Certain items, including sale merchandise, intimates, and swimwear, are not eligible for return due to hygiene reasons.